Senior IT Systems Administrator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Serve as the escalation point for the IT Service Desk, managing inbound support requests to receive, triage, and facilitate resolutions for internal customers.

• Function as both a technical and interpersonal mentor to fellow IT Service Desk team members.

• Take responsibility as the Incident Manager for high-priority internal IT incidents and escalations.

• Collaborate with cross-functional team members and subject matter experts while handling service requests, projects, and new initiatives.

• Concentrate on the proactive identification, enhancement, and implementation of new and existing policies, procedures, and processes for various IT systems.

• Serve as a thought leader in streamlining, optimizing, and simplifying employee application experiences, enhancing application usability and interoperability, testing new application releases, and researching innovative solutions to customer demands or recurring issues.

• Maintain advanced knowledge of the latest features, best practices, and system configurations for Mac, Windows, and Linux OS servers and desktops.

• Manage CrowdStrike endpoints using SCCM, Jamf, and Workspace ONE (AirWatch), which includes monitoring, securing, updating, patching, troubleshooting, automating, and optimizing laptop, desktop, and mobile systems.

• Assist with tasks assigned by the manager, which may involve providing support to other areas of the business as needed.

• Ability to support employees, teams, and technology systems at CrowdStrike office locations as required.

⛳️ Requirements

• Demonstrated effective communication skills, patience, tenacity, and follow-through in tracking, troubleshooting, and resolving internal customer incidents and requests.

• Collaborate and coordinate with members of other CrowdStrike teams to track, isolate, and resolve technical issues.

• Strong customer service orientation throughout all user interactions, including engagement at the Executive level.

• Ability to evaluate the impact and consequences of recommendations beyond the immediate situation, team, or region.

• Capability to explain complex technical concepts and information to non-technical internal customers.

• Strong task and time management abilities, with a knack for prioritizing, triaging, resolving, and escalating issues efficiently and effectively.

• Advanced knowledge of Mac, Windows, and Linux OS technology concepts and best practices, complemented by intermediate knowledge of Active Directory management.

• Solid understanding of security best practices, worst practices, concepts, and real-world applications.

• Proven experience in leveraging AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.

🏝️ Benefits

• Market leader in compensation and equity awards.

• Comprehensive physical and mental wellness programs.

• Competitive vacation and holiday policies for time to recharge.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, regardless of level or role.

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to foster connections.

• A vibrant office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.