Senior IT Service Delivery Manager / Service Owner

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary liaison for the service quality of our solutions at prominent enterprise clients.

• Manage the complete lifecycle of our messaging infrastructure in a production environment.

• Ensure adherence to established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Compile technical service reports and facilitate regular service review meetings.

• Coordinate during critical operational incidents between customer IT teams and our internal technical departments.

• Assist in transitioning new features from the project phase to steady-state operations.

• Provide guidance to customers on potential further developments and identify opportunities for technical enhancements.

⛳️ Requirements

• Minimum of 5 years of professional experience in IT service management, as a Service Delivery Manager or in technical account management (SaaS/IT infrastructure).

• Proficient in applying IT service management methodologies (e.g., the ITIL framework).

• Experience in owning or managing IT services for large enterprise clients.

• Strong understanding of software architectures (APIs, cloud infrastructure, on-premise).

• Business-fluent in German and proficient in English are mandatory.

🏝️ Benefits

• Permanent employment contract.

• Competitive salary package.

• Training budget for certifications (e.g., ITIL Expert).

• Cutting-edge equipment.

• Monthly budget for fitness and wellness activities.

• 28 days of annual leave.