Senior IT Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee various customer-oriented software implementation and onboarding projects from initiation to conclusion.

• Create and sustain project plans, timelines, milestones, action items, dependencies, and deliverables.

• Facilitate customer kickoff meetings, status updates, project evaluations, and other discussions via video conferencing.

• Liaise between customers, consultants, technical teams, and other stakeholders involved in the project.

• Set project expectations, define roles and responsibilities, and establish communication protocols.

• Track project scope, schedules, risks, issues, and resource needs.

• Recognize potential delays or challenges and proactively drive resolutions.

• Relay project status updates to customers and internal stakeholders.

• Manage customer expectations while fostering productive relationships throughout the implementation phase.

• Coordinate both technical and business activities to ensure successful software deployments.

• Keep project documentation updated, including meeting notes, decisions, action items, and status reports.

• Facilitate issue escalation and engage the relevant stakeholders as needed.

• Propel projects towards customer adoption and transition following implementation.

• Operate independently in a remote setting while ensuring effective communication and accountability.

⛳️ Requirements

• PMP certification is required.

• A minimum of 5 years of project management experience in IT projects is necessary.

• Proven track record of successfully managing customer-facing technology projects.

• Exceptional verbal and written communication abilities.

• Capability to lead meetings and communicate effectively with customers.

• Strong organizational skills, with the ability to handle multiple projects, priorities, and deadlines concurrently.

• Ability to work autonomously and make informed decisions with minimal supervision.

• Comfort in a fully remote work environment.

• Willingness to appear on camera and lead or participate in regular video meetings.

• Experience working directly with customers, including executives, business stakeholders, IT leaders, administrators, and technical personnel.

• Strong skills in problem-solving, risk management, and stakeholder management.

• Experience in managing software implementation, deployment, or SaaS onboarding projects.

• Familiarity with Freshworks products, especially Freshservice ITSM.

• Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow platforms.

• Background in consulting, professional services, systems integration, or technology implementation organizations.

• A bachelor's degree from an accredited college or university is preferred.

• ITIL certification or a demonstrated understanding of ITIL practices and IT service management is preferred.

🏝️ Benefits

• Medical insurance plans.

• Dental insurance.

• Vision insurance.

• Health savings accounts (HSA).

• Flexible spending accounts (FSA).

• Life insurance.

• Short- and long-term disability insurance.

• Paid time off and holidays.

• 401(k) with employer match.

• Professional development opportunities.

• Chance to learn, grow, and enhance skill sets.

• Opportunity to work with cutting-edge technology.

• Equal Opportunity Employer.

• Reasonable accommodations during the application or interview process.