Project Manager, Digital Physiology

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with departmental leadership to execute strategic goals within set timelines.

• Guide, mentor, and enhance the capabilities of Project Management team members through coaching, career development, and skill enhancement.

• Ensure that onboarding, training, and documentation processes are effectively completed and sustained.

• Assess project system configurations, processes, and documentation to ensure adherence to quality standards and SOPs.

• Conduct regular team meetings to promote communication, oversee workload, and assist in resource forecasting.

• Gather, track, analyze, and report on team performance metrics.

• Act as the primary escalation point for customer issues while working with stakeholders to ensure prompt resolutions.

• Oversee hiring, onboarding, training, and performance management activities.

• Encourage cross-departmental collaboration to enhance communication, resource usage, and contract execution.

• Formulate and implement strategies aimed at improving customer service and optimizing Project Management processes.

• Ensure adherence to training requirements and documentation protocols.

• Assist in the development, review, and upkeep of SOPs, departmental training plans, and job descriptions.

• Spearhead departmental initiatives and process improvement efforts pertaining to systems, services, and operational workflows.

• Engage in customer meetings and presentations alongside Business Development and Operations teams.

• Undertake additional responsibilities and special projects that align with organizational goals.

⛳️ Requirements

• A bachelor's degree is required; a master's degree is preferred.

• At least six years of experience in telecommunications, SaaS technologies, clinical trials, healthcare IT, pharmaceuticals, or a similar field.

• Demonstrated experience in project management within a high-volume, fast-paced setting.

• Preferably six or more years of leadership experience, including direct management of teams consisting of 15 or more members.

• Proven track record of leading, developing, and scaling high-performing teams.

• Familiarity with the pharmaceutical drug development process.

• Experience in Software Development Life Cycle (SDLC) environments is advantageous.

• Strong grasp of project management methodologies, operational processes, and customer service principles.

• Exceptional organizational, interpersonal, communication, time management, and prioritization abilities.

• Capacity to build effective partnerships and collaborate across various functions and leadership levels.

• Strong analytical and problem-solving skills with an emphasis on continuous improvement.

• Proficiency in Microsoft Office applications.

• Willingness and ability to travel domestically and internationally, approximately 20%, based on business needs.

• Dedication to quality, customer satisfaction, operational excellence, and team development.

🏝️ Benefits

• Competitive salary with opportunities for annual performance incentives.

• Comprehensive medical insurance coverage.

• Life and disability insurance programs.

• Employee assistance and well-being initiatives.

• Opportunities for professional development and career advancement.