Senior IT Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Define the vision and strategic roadmap for the IT Support team.

• Communicate the progress and objectives of IT Support to Business Operations, Engineering, Leadership, and People and Culture.

• Oversee the provision of IT equipment, manage inventory, govern disposal processes, manage budgets, and select equipment.

• Prioritize enhancements to processes, security rollouts, bug fixes, and maintenance tasks.

• Participate actively in the Information Security Committee.

• Manage access control and the upkeep of PolicyMe’s SOC 2 certification.

• Handle role-based access control and the management of third-party vendors.

• Design and implement timelines for IT support availability and service level agreements (SLAs).

• Develop and oversee a backlog of IT initiatives.

• Coordinate the resolution of IT equipment and access-related issues across various functions.

• Communicate IT and information security governance across the organization.

• Coordinate testing and ensure readiness for patches and security updates.

• Measure IT Support metrics and present them to the broader organization.

⛳️ Requirements

• 3-5 years of experience in IT support management, Information Security, or Engineering, ideally within a start-up or scale-up tech environment.

• Proven track record of leading projects and achieving measurable results.

• Ability to think strategically and plan while remaining engaged with daily tasks.

• Enthusiasm for AI opportunities in IT and a commitment to learning about new applications and technologies.

• High emotional intelligence combined with outstanding collaboration skills.

• Comfort with technical subjects and capability to work closely with engineers.

• Ability to identify, assess, and effectively communicate risks related to sensitive personal information.

• Strong problem-solving abilities, including structuring ambiguous challenges and managing solutions from concept through to deployment.

• Strategic decision-making capabilities, including assessing trade-offs, data, and both second- and third-order impacts.

🏝️ Benefits

• Generous PTO – 20 vacation days.

• A comprehensive benefits package with premiums fully covered by PolicyMe.

• Investment in your professional development, which includes an L&D budget, AI tooling budget, biannual performance reviews, and ongoing feedback.

• An exceptionally high-performing, low-ego, remote-first team.

• Flexibility to work from home or from PolicyMe’s Toronto-based office.

• Costs covered for employees to participate in in-person experiential social events twice a year.

• Access to stock options based on performance.