Senior IT Engineer, Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the complete automation process for onboarding, termination, and device logistics.

• Ensure the health of automation flows, diagnose failure root causes, and implement lasting solutions.

• Oversee the IT Workato workspace, which includes managing recipes, connections, error handling, and alerts.

• Create and maintain runbooks, monitoring protocols, and failure-response strategies for vital IT processes.

• Develop Okta and Rovo/Jira workflows to eliminate manual tasks in IT processes.

• Establish foundational IT-as-code practices utilizing a repository, cloud-hosted in-house tools, Terraform, CI/CD, linters, Python, and Bash.

• Collaborate with Security Operations to manage access scoping, termination timing, and cloud approvals.

• Work alongside Business Applications to define platform-level Workato access and limitations.

• Assume responsibility for existing flows through a coordinated hand-off process.

• Maintain a reliability standard of 99% or higher each month.

• Report on flow reliability, failures, and their underlying causes to IT leadership.

• Set priorities and function with minimal supervision.

⛳️ Requirements

• Hands-on experience in creating and managing automations using a workflow or integration platform; Workato is preferred, with Zapier, Tines, or Okta Workflows also accepted.

• Proficient in Python for automating business or IT tasks, including making REST API calls.

• Experience in error handling, alerts, and conducting root-cause analyses.

• Familiarity with APIs, webhooks, and data mapping across various systems.

• Capability to draft operational runbooks.

• Skill in translating business processes into effective automation alongside Security, People, and IT partners.

• Practical experience or a Bachelor’s degree in Information Systems, Computer Science, or a related discipline.

• Over 5 years of experience in IT engineering, systems engineering, or automation engineering.

• Experience supporting a distributed or remote-first workforce.

• Previous experience managing an automation platform or critical workflows with minimal supervision.

• Experience with Workato or a similar automation platform.

• Competency in Python or Bash.

• Familiarity with REST APIs and webhooks.

• Experience using collaboration tools such as Slack and Google Workspace.

• Knowledge of Okta administration, API, and Okta Workflows is a plus.

• Familiarity with Terraform, CI/CD, linters, Bash, and Linux is advantageous.

• Experience with Rovo or Jira workflows, Workato Genie, or similar AI agent functionalities is a plus.

• Experience in automating onboarding, offboarding, or device lifecycle processes is a plus.

• Background in a high-growth SaaS or cybersecurity company is desirable.

• Relevant certifications in Okta, Workato, or similar fields are advantageous.

• A strong commitment to integrity, process enhancement, and customer satisfaction.

• Legally authorized to work in the United States.

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions.

• Comprehensive health, vision, and dental insurance for you and your family.

• Flexible vacation policy.

• Generous parental leave.

• Opportunities for career development.

• An inclusive workplace culture.

• Fully remote work environment.

• Up to 10% travel may be required.