Senior IT Engineer

This is a fully remote position, open to applicants in Estonia.

📋 Description

• Take charge of the complete employee IT lifecycle, which encompasses onboarding, offboarding, and role transitions across the company's systems and applications.

• Grant approved access, cancel accounts and active sessions, and transfer ownership of business data and resources when employees depart or change positions.

• Manage Google Workspace, Microsoft Entra ID, Google SSO, MFA, and hardware security keys, including the enforcement of YubiKey for critical systems.

• Implement, configure, and sustain MDM for macOS and Windows, covering device setup, application deployment, OS updates, compliance policies, and troubleshooting tasks.

• Investigate, pilot, and uphold endpoint security for essential roles, guided by technical input from the DevOps/security teams.

• Deliver remote IT support to employees across various locations and time zones.

• Keep internal documentation, troubleshooting manuals, and repeatable IT processes up to date.

• Automate routine IT administration and support activities utilizing scripts, APIs, and integrations.

• Oversee SaaS inventory, manage access reviews, reclaim unused licenses, and monitor renewals.

• Handle workplace-tool configurations, external sharing regulations, permissions, and business data recovery protocols.

• Provide remote assistance for basic office networking tasks, including routers, Wi-Fi, connectivity troubleshooting, and coordination with ISPs.

• Collaborate closely with the DevOps and infrastructure team while independently managing daily corporate IT operations.

⛳️ Requirements

• A minimum of 5 years of experience in corporate IT, systems administration, IT operations, or a similar hands-on role.

• Capability to independently manage corporate IT operations and troubleshoot unfamiliar challenges.

• Strong practical experience in supporting macOS and Windows environments.

• Hands-on experience in deploying and managing an MDM solution, including staged rollouts, policy configuration, troubleshooting, and recovery from failed or incorrect policies.

• Significant experience in administering Google Workspace.

• Familiarity with Microsoft Entra ID, SSO, MFA, identity and access management, and hardware security keys.

• Practical understanding of endpoint protection, EDR, device hardening, and security incident escalation.

• Experience in managing SaaS access throughout the employee lifecycle, including onboarding, offboarding, permission modifications, and periodic access reviews.

• Solid knowledge of networking fundamentals, including Wi-Fi, routers, DNS, DHCP, VPNs, and general connectivity troubleshooting.

• Basic experience with Python scripting and APIs.

• Strong documentation and organizational capabilities.

• Proficient in English with the ability to articulate technical issues clearly to non-technical colleagues.

• Applicants must be based in Tallinn, Estonia.

🏝️ Benefits

• Remote-first culture: work from wherever you are most productive within an internationally distributed, remote-first team.

• Cutting-edge Gaming & Crypto: engage with innovative technology and a team committed to pushing limits.

• Early real ownership within a small, agile team.

• High-performance environment with ambitious objectives and direct access to leadership.

• Strategic hiring initiatives.

• Meaningful ownership, swift decision-making, and opportunities to learn alongside industry experts.