Senior IT Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Manage help-desk requests, including password resets, access provisioning, and troubleshooting for Slack, Google Workspace, and Zoom.

• Acquire, provision, configure, and dispatch laptops; oversee off-boarding wipes and returns; and maintain an asset inventory.

• Facilitate employee onboarding and offboarding, encompassing account creation, security profiles, welcome communications, and ensuring day-one preparedness.

• Administer Google Workspace users, groups, aliases, and licenses utilizing the admin console and CLI tools.

• Ensure endpoint compliance and follow up on devices that do not adhere to security policies.

• Implement and enforce endpoint security configurations, access controls, and compliance requirements.

• Manage corporate software licenses, renewals, license optimization, and access reviews.

• Provide support for office networking, conference room setups, AV, and technology across various physical locations as needed.

• Offer technical guidance and training through written guides, walkthroughs, and screen sharing.

• Maintain runbooks, knowledge-base articles, and process documentation.

• Participate in SOC2 evidence collection, device trust, security policy rollout, cloud infrastructure, infrastructure-as-code, scripting, CI/CD pipelines, and workflow automation.

• Lead IT projects related to endpoint management, security enhancements, and internal tooling over time.

• Report to the Head of IT/Security and act as the primary point of contact for employee IT inquiries.

⛳️ Requirements

• Previous IT support experience, such as help-desk or internal support roles.

• Proficiency in troubleshooting macOS system issues, managing profiles, and utilizing the terminal.

• Familiarity with Google Workspace administration or a strong willingness to learn it swiftly.

• Basic understanding of DNS, DHCP, LAN/WAN principles, and network traffic.

• Fundamental knowledge of endpoint security, encryption, and access controls.

• Excellent written communication skills for effective coordination in Slack and Notion.

• Capability to work independently across different time zones.

• A keen interest in systems, automation, scripting, homelabs, or similar practical projects.

• Nice to have: experience with MDM platforms.

• Nice to have: familiarity with AWS, GCP, and infrastructure-as-code.

• Nice to have: scripting experience in Python, Bash, or JavaScript.

• Nice to have: knowledge of zero-trust networking concepts.

• Nice to have: experience with SOC2 or ISO 27001 compliance.

• Nice to have: exposure to GDPR and other international IT regulations and data privacy standards.

• Ability to work during UK/EMEA business hours.

🏝️ Benefits

• Salary range of £65K–£90K.

• Remote work opportunities across the EMEA region.

• Chance to engage with AI, world models, simulation, robotics, and related technologies.

• Opportunities for career advancement into security, infrastructure, automation, compliance, and IT project leadership.

• Equal opportunity to thrive in an inclusive work environment.

• Option for future-contact consent for up to 4 years.