
Senior Infrastructure Analyst – ServiceNow
Posted May 24

Posted May 24
This is a fully remote position, open to applicants in Brazil.
• Oversee advanced administration and continuous development of the ServiceNow platform;
• Provide technical guidance for teams and strategic projects;
• Implement and enhance ITIL processes (ITSM, ITOM, ITAM, SecOps);
• Collaborate on Discovery and Service Mapping efforts;
• Ensure effective management of SLAs, metrics, and ongoing improvement;
• Develop integrations between various platforms and systemic architectures;
• Align technical solutions with business strategies and convert business needs into technological solutions;
• Engage with both technical and executive stakeholders;
• Function effectively in a high-criticality, high-complexity corporate environment;
• Contribute to the advancement of the platform with a product-focused vision;
• Work with Virtual Agent / Live Agent;
• Extensive experience in high-stakes enterprise environments;
• Proven experience in technical leadership or team coordination;
• Familiarity with agile methodologies (Scrum, Kanban, or hybrid);
• Expertise in ITSM, ITOM, ITAM, CMDB, and SecOps;
• Knowledge of IT governance and ITIL principles;
• Skills in systems architecture and integration;
• Experience in managing SLAs and performance indicators;
• Background in distributed and systemic architecture;
• Administration and design of scalable ServiceNow solutions;
• Governed customizations;
• Platform evolution driven by a product-oriented mindset;
• Commitment to diversity and inclusion;
• Comprehensive training and professional development program;
• A collaborative and supportive corporate environment;
Mollica IT
teamative
Runtalent
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