Senior Infrastructure Analyst – ServiceNow

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee advanced administration and continuous development of the ServiceNow platform;

• Provide technical guidance for teams and strategic projects;

• Implement and enhance ITIL processes (ITSM, ITOM, ITAM, SecOps);

• Collaborate on Discovery and Service Mapping efforts;

• Ensure effective management of SLAs, metrics, and ongoing improvement;

• Develop integrations between various platforms and systemic architectures;

• Align technical solutions with business strategies and convert business needs into technological solutions;

• Engage with both technical and executive stakeholders;

• Function effectively in a high-criticality, high-complexity corporate environment;

• Contribute to the advancement of the platform with a product-focused vision;

• Work with Virtual Agent / Live Agent;

⛳️ Requirements

• Extensive experience in high-stakes enterprise environments;

• Proven experience in technical leadership or team coordination;

• Familiarity with agile methodologies (Scrum, Kanban, or hybrid);

• Expertise in ITSM, ITOM, ITAM, CMDB, and SecOps;

• Knowledge of IT governance and ITIL principles;

• Skills in systems architecture and integration;

• Experience in managing SLAs and performance indicators;

• Background in distributed and systemic architecture;

• Administration and design of scalable ServiceNow solutions;

• Governed customizations;

• Platform evolution driven by a product-oriented mindset;

🏝️ Benefits

• Commitment to diversity and inclusion;

• Comprehensive training and professional development program;

• A collaborative and supportive corporate environment;