Senior Implementation Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute the implementation and setup process for newly acquired customers within our product.

• Analyze customer agreements to initiate the implementation workflow.

• Collaborate closely with the development team on technical integrations.

• Develop documentation and training resources to assist customers.

• Address customer inquiries promptly.

• Maintain consistent communication with integration customers.

• Provide updates on project progress and ensure milestone timelines are met.

• Manage multi-partner relationships to ensure smooth integration.

• Offer updates and facilitate gathering customer feedback.

⛳️ Requirements

• High school diploma or equivalent is mandatory; with a minimum of three (3) years of experience in a customer-facing position.

• Proficient in Microsoft Office Suite.

• Experience in onboarding customers within an API environment.

• Exceptional verbal and written communication and presentation abilities.

• Strong customer orientation and outstanding customer service skills.

• Detail-oriented with the capacity to multitask and manage time effectively.

• Ability to work independently while also being a proactive team contributor.

• Strong project management, problem-solving, influencing, and interpersonal skills.

🏝️ Benefits

• Competitive compensation.

• Remote-first work environment.

• Flexible scheduling along with core collaboration hours (10:00 AM – 3:00 PM ET).

• Annual company-wide offsite event.

• Flexible PTO including 17 company holidays, paid sick leave, and parental leave.

• Comprehensive health coverage with various medical plan options.

• 401(k) plan with company matching.