Senior Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee 5-7 key enterprise implementations concurrently.

• Collaborate with Sales to create strategic, solutions-oriented custom project plans that include actionable, value-driven success criteria, key milestones, deliverables, and timelines.

• Facilitate and manage customer communications throughout the implementation lifecycle.

• Identify, curate, and manage issues and risks that could affect the success of the implementation.

• Offer consultative insights on industry best practices related to sales productivity and optimization.

• Craft custom, solution-focused implementation plans that address customer business challenges, utilizing Revenue.io’s proprietary Value Realization Framework (VRF).

• Guide customers through technical configuration, as well as tailored training and enablement sessions.

• Align success criteria to facilitate a “Quick Win” demonstrating value promptly.

• Present reports, dashboards, and measurable KPIs to monitor ongoing improvements and adoption throughout the broader business.

• Deliver exceptional project management, platform expertise, and an understanding of customer goals and priorities.

• Work collaboratively with the CSM, AE, and broader account team on implementation execution and task delegation.

• Relay key customer feature requests to the Product Team and communicate execution expectations strategically to the customer.

• Identify and convey upsell opportunities to the CSM and AE.

• Self-assess and effectively resolve technical issues of varying complexities during implementation for both Salesforce and the Revenue.io platform.

• Escalate customer issues through support channels with the necessary details.

• Employ relationship-building strategies to navigate challenging customer conversations.

• Play an active role in the development of Solution Playbooks, including the identification of new solutions.

• Contribute significantly to both the identification and execution of continuous improvement initiatives related to Implementations.

⛳️ Requirements

• Over 5 years of experience in implementation management, solutions, or a related role (e.g., professional services) within large, complex enterprises.

• Strong proficiency in Salesforce is essential, particularly in administration and configuration (Salesforce Admin Certification is highly preferred).

• Proven track record of managing large, intricate projects with multiple cross-organizational stakeholders.

• Established ability to handle multiple projects at once while managing challenging customer relationships.

• Experience in designing and leading training and enablement initiatives.

• Significant experience with change management methodologies and approaches is a considerable advantage.

• Familiarity with other industry companies (e.g., Salesloft, Gong, Groove) is a strong plus.

• Exceptional communication and relationship-building abilities.

• Knowledge of telephony and computer telephony integration (CTI) in Salesforce is an added advantage.

🏝️ Benefits

• Paid parental leave (after 1 year of service).

• Flexible time off (US only).

• Competitive salary and stock options.

• Multiple medical plans available, including HSA and FSA.

• Flexibility to work from home.