Senior HR Associate, Fixed Term

This is a fully remote position, open to applicants in India.

📋 Description

• Assist with essential employee life cycle activities, including the onboarding of new professionals, management of professional data, absence management, visa renewals, transfers, and offboarding of professionals.

• Draft HR documentation such as employment contracts, amendments to contracts, HR policies, benefits enrollment forms, payroll enrollment documents, country-specific onboarding guides, employment certificates, and termination certifications.

• Organize and maintain employee records using our proprietary Platform: input, update, and manage customer and professional personal data, while processing various forms related to HR activities like new hires, status changes, benefits, and terminations.

• Administer benefits on behalf of customers and professionals, collaborating with brokers and insurers for professionals’ benefits enrollments.

• Provide payroll data, including time and expense information, to assist with payroll administration, working closely with the payroll team and Local Payroll Provider.

• Conduct audits and checks on data changes to ensure timely and accurate payments for professionals.

• Participate in the continuous enhancement of HR processes and assist in keeping standard operating procedures and policies current.

• Communicate effectively, both verbally and in writing, with professionals and customers to address and resolve queries and concerns (via email and other communication channels).

• Ensure service excellence by adhering to and committing to established SLAs and SOPs.

• Collaborate and communicate with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, and pension providers, ensuring strong teamwork and seamless coordination with internal GP teams.

• Serve as the first point of contact for professionals and customers during the onboarding and offboarding processes.

⛳️ Requirements

• 2-5 years of experience in HR operations (experience in Shared Services is desirable).

• In-depth knowledge of HR procedures and policies.

• Background in working within a Shared Services environment.

• Basic understanding of labor legislation across the EMEA region is a plus.

• Exceptional customer service skills.

• Proficient in both written and spoken English, with the ability to communicate clearly and effectively in various settings.

• Proficient in MS Office applications.

• Possess a proactive 'test-and-learn' mindset; able to swiftly learn and implement new AI features and platforms in a fast-paced environment.

• Demonstrated proficiency in AI with the capability to incorporate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to enhance efficiency and quality of output.

• Resourceful with strong problem-solving skills, focused on effectively identifying and resolving issues.

• Experience in stakeholder management, including fostering positive relationships with both internal and external stakeholders.

• Demonstrate strong self-motivation, attention to detail, and effective time management skills.

• Ability to work in an international team comprising members from diverse locations and backgrounds.

• Flexibility to adapt to different time zones based on customer and professional requirements.

🏝️ Benefits

• Generous paid parental leave.

• Flexible time off.

• Spending accounts.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Sabbatical after 5 years.