Senior Genesys Cloud PS Consultant

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Serve as the main technical liaison, delivering top-notch consulting on Genesys solutions to both clients and internal teams.

• Engineer and implement sophisticated end-to-end technical solutions for Genesys Cloud deployment projects, which includes leading technical workshops, gathering technical requirements, and drafting as well as securing approval for technical design documents.

• Conduct thorough analyses that integrate complex technical and business challenges to develop effective solutions.

• Take responsibility for establishing and upholding the technical architecture of Genesys solutions while integrating new technologies as required.

• Adjust Genesys system configurations to align with changing business needs and operational considerations.

• Direct the planning and implementation of new contact center technology installations and system enhancements.

• Act as the primary contact for all internal and external inquiries regarding Genesys systems, including coordination with external vendors.

• Facilitate the smooth transition of Genesys contact center systems into the production environment.

⛳️ Requirements

• Over 5 years of practical experience in maintaining and optimizing extensive, multi-site, complex contact center environments.

• More than 3 years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring they align seamlessly with business requirements.

• A proven record in creating and managing routing and IVR workflows utilizing the Genesys Architect tool.

• Extensive knowledge of infrastructure planning, operations, design, deployment, and system lifecycle management to ensure high availability and performance.

• A strong grasp of business processes and their relationship to customer experience technology, allowing for optimized solutions.

• Thorough understanding of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing solutions to guarantee reliable and scalable communication networks.

🏝️ Benefits

• Culture of Relentless Performance: Join a dynamic technology development team boasting a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: Benefit from a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: Enjoy the flexibility that comes with remote work.

• Growth Mindset: Take advantage of numerous professional development opportunities, including certification programs, mentorship and talent investment programs, as well as internal mobility and internship options.

• Global Impact: Collaborate on significant projects for leading global clients and help shape the future of industries.

• Welcoming Multicultural Environment: Join a vibrant, global team and thrive in an inclusive and supportive workplace characterized by open communication and regular team-building social events.

• Social Sustainability Values: Engage in sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.