Senior Functional Consultant, D365

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Lead discovery workshops with business stakeholders to assess current customer engagement, marketing operations, and service processes.

• Design future-state solutions utilizing Dynamics 365 Customer Insights Journeys.

• Create comprehensive customer journeys and engagement strategies aimed at lead generation, onboarding, retention, cross-selling/upselling, and renewal initiatives.

• Configure environments for Customer Insights Journeys, encompassing journeys, segments, triggers, forms, landing pages, subscription centers, lead scoring models, and dynamic personalization rules.

• Develop frameworks for customer segmentation and establish engagement KPIs.

• Analyze the performance of campaigns and propose ongoing improvements.

• Assist with integrations involving Dynamics 365 Sales, Customer Service, Power Platform, and Power BI.

• Conduct solution design reviews and present findings to project leadership.

• Support SIT/UAT testing activities.

• Create training materials to enhance user adoption.

• Serve as a trusted advisor to business stakeholders and project leadership regarding customer engagement, marketing automation, lead management, and communication strategies.

⛳️ Requirements

• Bachelor's Degree in Computer Science or Engineering.

• Over 4 years of practical experience in implementing Microsoft Dynamics 365 Marketing and Customer Insights Journeys.

• Strong expertise in Dataverse, Power Platform, Microsoft 365, and best practices for enterprise marketing automation/customer lifecycle management.

• Proven experience facilitating workshops and supporting Agile/hybrid delivery methodologies.

• Excellent skills in verbal and written communication, presentation, and stakeholder management.

• Preferred certifications include MB-220, PL-200, MB-910, or Customer Data Platform Specialty.

• Experience in sectors like insurance, employee benefits, healthcare, or contact center environments is advantageous.

• Advanced proficiency in English is required.

• Ability to collaborate effectively with US clients.

🏝️ Benefits

• Competitive USD salary.

• Fully remote work with access to coworking spaces throughout LATAM.

• Paid time off and national holidays in accordance with country regulations, providing full salary.

• Sick leave provisions.

• Annual credit for perks.

• Opportunities for team-building activities, coffee breaks, tech talks, and after-work gatherings.

• Day off for birthdays.

• Wellness check-ins and professional growth support from the People Care team.

• Flexible work model emphasizing outcomes and work-life balance.

• A culture of autonomy, open communication, and respect for diversity.