Senior Full-Stack Software Developer – AI Customer Support

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop the foundational AI agent runtime that facilitates conversations across voice, chat, and email in various languages.

• Implement real-time access to gaiia’s APIs for tasks such as account inquiries, billing, plan modifications, and other functionalities.

• Create and execute the agent configuration process for behavior, tone, escalation protocols, and business logic.

• Establish quality and observability tools, which include dashboards, conversation analytics, and automated evaluation systems.

• Design continuous improvement processes that assess customer interactions, pinpoint gaps, propose enhancements, and verify modifications.

• Integrate voice, live chat, email, and SMS communication infrastructures.

• Develop guardrails and safety mechanisms to maintain approved boundaries and ensure suitable escalation procedures.

• Assist in the creation of automated conversation simulations, regression testing, and A/B testing frameworks.

• Operate within a serverless microservices ecosystem deployed on cloud infrastructure using TypeScript across frontend, backend, and infrastructure-as-code.

⛳️ Requirements

• Practical experience with LLMs, prompt engineering, and AI agent development.

• Background in creating agentic systems capable of taking real actions.

• Strong insights into AI product design, including potential failure modes, edge cases, and user trust considerations.

• Documented experience working with Coding Agents (such as Claude Code, Codex, etc.).

• Ongoing exploration of AI tools, frameworks, and methodologies.

• Minimum of five (5) years of experience in TypeScript.

• Background in DevOps and cloud infrastructure management.

• Familiarity with the React library.

• Proficient in Node.js.

• Innate motivation to transform ambitious concepts into tangible outcomes.

• Collaborative team player with a strong work ethic.

🏝️ Benefits

• Competitive salary and benefits package.

• Attractive stock options.

• Fully remote work environment.

• Flexible vacation policy with 25 days off.

• Group insurance coverage.

• Telemedicine services.

• Life Spending Account.

• RRSP & DPSP contributions.

• Flexible working hours and fully remote arrangements.

• Employee Stock Option Plan (ESOP).

• Accessible technologies and disability accommodations during the application process.