Senior Full Stack Java Engineer – Workforce Management, WFM

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and develop workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing calculations, schedule creation, shift management, adherence tracking, exceptions handling, and operational reporting.

• Construct responsive workforce applications employing TypeScript and React for planners, supervisors, and employees.

• Develop and utilize REST APIs following an API-first methodology.

• Establish and uphold OpenAPI/Swagger contracts along with versioning standards.

• Implement event-driven workflows for schedule modifications, agent states, queue metrics, forecasts, and adherence events.

• Integrate Workforce Management (WFM) capabilities with Customer Experience (CX) platforms, Automatic Call Distribution (ACD) and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational database systems.

• Containerize services and assist in cloud-native deployment patterns, configuration management, and maintaining environment consistency.

• Develop and sustain CI/CD pipelines, including Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance application performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architecture conversations, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to transform requirements into actionable solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including accountability for production applications.

• Deep understanding of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Strong practical experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Solid frontend development expertise with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tools, or supporting components.

• Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Proven track record in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL capabilities and experience in crafting efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or maintaining cloud-based and containerized applications.

• Exceptional communication skills, including the ability to create clear technical documentation and facilitate client-facing workshops.

• Experience with Customer Experience (CX) platforms is a significant advantage.

• Practical knowledge of WFM processes or products is preferred.

• Familiarity with AWS services and Amazon Connect is a plus.

• Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies.

• Knowledge of Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Hands-on experience with AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is an added advantage.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility options.

• Internship opportunities.

• Collaboration on impactful projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events within the company.