Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Develop and execute workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing calculations, schedule creation, shift management, adherence tracking, exceptions handling, and operational reporting.

• Construct responsive workforce applications with TypeScript and React tailored for planners, supervisors, and employees.

• Design and consume REST APIs following an API-first approach, ensuring adherence to OpenAPI/Swagger contracts and versioning standards.

• Implement event-driven workflows for managing schedule alterations, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment patterns, configuration management, and environmental consistency.

• Establish and maintain CI/CD pipelines, encompassing Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architecture sessions, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver effective solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including responsibility for production applications.

• In-depth understanding of workforce management principles such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Proficient in complex business rules engines, optimization logic, scheduling algorithms, or workforce planning processes.

• Strong practical experience with Java and Spring technologies, especially Spring Boot, REST services, security, and persistence.

• Solid frontend development background with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tooling, or auxiliary components.

• Proven experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Preferred experience with AWS services and Amazon Connect.

• Experience in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL proficiency and experience in crafting efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Exceptional communication skills, including the ability to create clear technical documentation and lead client-facing workshops.

• Experience with Kafka, RabbitMQ, or comparable messaging and event-streaming technologies.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is advantageous.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment programs

• Internal mobility and internship opportunities

• Inclusive and supportive work environment

• Regular team-building company social events

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality