Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization features utilizing Java, Spring Boot, and domain-driven design methodologies.

• Create microservices for forecasting, staffing computations, schedule creation, shift management, adherence, exceptions handling, and operational reporting.

• Develop dynamic workforce applications with TypeScript and React tailored for planners, supervisors, and employees.

• Design and implement REST APIs adopting an API-first strategy, while adhering to OpenAPI/Swagger specifications and versioning protocols.

• Establish event-driven workflows for schedule modifications, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, automatic call distribution and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data in PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment methodologies, configuration management, and environmental consistency.

• Develop and maintain CI/CD pipelines, utilizing Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design discussions, architecture conversations, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to provide effective solutions.

⛳️ Requirements

• A minimum of 8 years of experience in full-stack software development, including responsibility for production applications.

• In-depth understanding of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rule engines, optimization algorithms, scheduling logic, or workforce planning workflows.

• Strong practical experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Solid frontend development expertise with Angular or React, TypeScript, component-based architecture, state management, and contemporary testing methodologies.

• Familiarity with Node.js for integration purposes, lightweight services, build tooling, or supporting components.

• Experience in integrating workforce management systems with ACD, routing, HR, payroll, CRM, or data warehousing solutions.

• Proven experience in designing REST APIs, microservices, and event-driven architectures within distributed systems.

• Strong SQL capabilities and experience in crafting efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or maintaining cloud-based and containerized applications.

• Excellent communication skills, including the ability to create clear technical documentation and facilitate client-facing workshops.

• Experience with Customer Experience (CX) platforms is a significant advantage.

• Practical knowledge of workforce management processes or products is desirable.

• Familiarity with AWS services and Amazon Connect is preferred.

• Experience with Kafka, RabbitMQ, or comparable messaging and event-streaming technologies.

• Knowledge of workforce forecasting models, simulation methods, optimization algorithms, or machine learning applications within workforce planning is beneficial.

• Familiarity with Jenkins, Kubernetes, cloud environments, observability tools, and secure software delivery practices.

• Practical experience with AI-assisted software development or AI-enabled solutions, including tools like Claude or GitHub Copilot, is a bonus.

🏝️ Benefits

• Health insurance

• Language courses

• Relocation program

• Professional development opportunities

• Certification programs

• Mentorship and talent investment initiatives

• Internal mobility options

• Internship opportunities

• Collaboration on significant projects for leading global clients

• Inclusive and supportive workplace culture with open communication

• Regular company social events for team-building