Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization functionalities utilizing Java, Spring Boot, and principles of domain-driven design.

• Develop microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting.

• Create responsive workforce applications employing TypeScript and React for the benefit of planners, supervisors, and employees.

• Architect and interact with REST APIs using an API-first methodology, ensuring adherence to OpenAPI/Swagger contracts and versioning standards.

• Implement event-driven workflows to manage schedule modifications, agent statuses, queue metrics, forecasts, and adherence events.

• Integrate WFM functionalities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data within PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment strategies, configuration management, and consistency across environments.

• Construct and uphold CI/CD pipelines, which include Jenkins, automated testing, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance performance, including batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design sessions, architecture discussions, sprint planning, and activities aimed at continuous improvement.

• Collaborate with Product, Operations Research, Quality Assurance, DevOps, User Experience, and other stakeholders to deliver effective solutions.

• Join the Workforce Management product stream to develop enterprise-scale solutions that facilitate forecasting, capacity planning, scheduling, real-time adherence, intraday management, and operational reporting within a contact center setting.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including ownership of production applications.

• Deep understanding of workforce management principles, such as forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with intricate business rules engines, optimization logic, scheduling algorithms, or workforce planning processes.

• Strong practical experience with Java and Spring technologies, specifically Spring Boot, REST services, security, and data persistence.

• Frontend development expertise with Angular or React, TypeScript, component-based design, state management, and contemporary testing methodologies.

• Acquainted with Node.js for integrations, lightweight services, build tools, or supporting components.

• Proven experience in integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse systems.

• Familiarity with AWS services and Amazon Connect is preferred.

• Proficiency in designing REST APIs, microservices, and event-driven services within distributed environments.

• Strong SQL capabilities and experience in crafting efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication abilities, including the capacity to produce clear technical documentation and facilitate client-facing workshops.

• Experience in constructing configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is a plus.

• Exposure to workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is a plus.

• Experience with real-time operational data processing and event-driven architectures is a plus.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is a plus.

• Exposure to workforce analytics, optimization techniques, or operational research concepts is a plus.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices is a plus.

• Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is an advantage.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Language courses available.

• Relocation assistance program.

• Opportunities for professional development.

• Certification programs offered.

• Mentorship and talent investment programs.

• Internal mobility opportunities.

• Internship opportunities available.

• Chance to collaborate on impactful projects for leading global clients.

• Inclusive and supportive workplace culture.

• Regular team-building company social events.

• Commitment to sustainable business practices focusing on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.