Senior Full Stack Java Engineer – Workforce Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design and execute workforce planning, forecasting, scheduling, and optimization features utilizing Java, Spring Boot, and domain-driven design methodologies.

• Develop microservices for forecasting, staffing computations, schedule creation, shift management, compliance, exceptions, and operational reporting.

• Create responsive workforce applications using TypeScript and React for planners, supervisors, and employees.

• Design and utilize REST APIs with an API-first strategy; uphold OpenAPI/Swagger contracts and versioning protocols.

• Implement event-driven workflows for schedule modifications, agent states, queue metrics, forecasts, and adherence events.

• Integrate workforce management capabilities with customer experience platforms, automatic call distribution and routing systems, HR systems, payroll, identity services, and enterprise data platforms.

• Model workforce and operational data in PostgreSQL and other relational databases.

• Containerize services and contribute to cloud-native deployment strategies, configuration management, and environment consistency.

• Establish and maintain CI/CD pipelines, encompassing Jenkins, automated tests, quality gates, and repeatable deployment processes.

• Diagnose production issues and enhance application performance, batch processing, concurrency, scalability, and reliability.

• Engage in code reviews, technical design meetings, architecture discussions, sprint planning, and continuous improvement initiatives.

• Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to translate needs into actionable solutions.

⛳️ Requirements

• Over 8 years of experience in full-stack software development, including ownership of production applications.

• Strong knowledge of workforce management principles, including forecasting, staffing, scheduling, adherence, intraday management, shrinkage, occupancy, and service level management.

• Experience with complex business rules engines, optimization logic, scheduling algorithms, or workforce planning workflows.

• Extensive hands-on experience with Java and Spring technologies, especially Spring Boot, REST services, security, and data persistence.

• Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing methodologies.

• Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components.

• Experience in integrating workforce management with ACD, routing, HR, payroll, CRM, or data warehouse platforms.

• Experience with AWS services and Amazon Connect is preferred.

• Proven track record in designing REST APIs, microservices, and event-driven services in distributed environments.

• Strong SQL skills and experience in designing efficient data models in PostgreSQL or similar relational databases.

• Experience in developing, deploying, or supporting cloud-based and containerized applications.

• Excellent communication abilities, including the capability to create clear technical documentation and lead client-facing workshops.

• Experience in building configurable rule engines for labor policies, scheduling constraints, or workforce optimization scenarios is a plus.

• Familiarity with workforce forecasting models, simulation techniques, optimization algorithms, or machine learning applications in workforce planning is advantageous.

• Experience with real-time operational data processing and event-driven architectures is beneficial.

• Familiarity with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is a plus.

• Exposure to workforce analytics, optimization strategies, or operational research concepts is desirable.

• Familiarity with Jenkins, Kubernetes, cloud platforms, observability tools, and secure software delivery practices is a plus.

• Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is an advantage.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance.

• Language courses.

• Relocation program.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility and internship opportunities.

• Impactful projects for top global clients.

• Inclusive and supportive work environment.

• Regular team-building company social events.

• Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.