Senior Fraud Operations Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct thorough investigations and resolve intricate, high-stakes fraud cases arising from internal teams (Engineering, Sales, Success, Billing Support, Number Operations) and carrier partners, utilizing strong analytical judgment and maintaining clear documentation.

• Manage complex escalations and make challenging final decisions that directly impact the business, ensuring that every choice is meticulously documented and supported by data.

• Perform advanced data analysis employing tools such as Looker, Datadog, SQL, HEX, and similar platforms to recognize emerging fraud patterns, quantify risks, and facilitate data-driven decisions.

• Evaluate and review KYC (Know Your Customer) and KYB (Know Your Business) documentation to assess customer risk profiles and identify suspicious onboarding activities.

• Collaborate with customer account owners and cross-functional stakeholders to effectively communicate fraud findings and assist in resolution efforts.

• Support the Fraud Operations Manager in identifying opportunities for process enhancements and contribute to the refinement of fraud detection and prevention strategies.

• Precisely document fraud attempts, trends, and loss events to aid in reporting and ongoing improvement initiatives.

⛳️ Requirements

• Over 5 years of experience in Fraud Prevention, Risk Management, or Trust & Safety within a technology organization.

• Expertise in data analytics tools (Looker, Datadog, SQL, or equivalent). You should be capable of independently extracting data for your ad-hoc analyses.

• Strong judgment in managing complex, high-impact fraud cases. Able to make well-supported, data-driven decisions amidst uncertainty.

• Practical experience in reviewing KYC and KYB documentation as part of fraud or risk assessment processes.

• Familiarity with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring.

• Knowledge of fraud detection tools, case management platforms (e.g., Zendesk), and industry best practices.

• Excellent written and verbal communication skills. Capable of explaining complex fraud scenarios to diverse audiences in straightforward language, with clear and actionable conclusions.

• Highly proactive, organized, and responsible. Able to prioritize effectively across multiple cases and comfortable escalating obstacles without prompting.

• Customer-first mentality with a proven history of strong internal and external stakeholder management.

• Nice to have: experience in the TelCo sector, with familiarity in telecom fraud vectors (e.g., toll fraud, phishing, callback scams) being a significant advantage.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance coverage.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A collaborative and inclusive work environment.