Senior Financial Aid Advisor

This is a fully remote position, open to applicants in California.

📋 Description

• Establish strong relationships with students, families, and stakeholders throughout the financial aid journey.

• Assist both new and continuing students at all WCU locations.

• Effectively package students for each academic year and carry out prior-year repackaging.

• Calculate and initiate financial aid offers along with payment plans.

• Ensure timely and accurate updates to student awards and packaging.

• Address active-student tasks and resolve issues related to financial aid.

• Confirm that balances are settled prior to graduation and that disbursement of packaged funds occurs promptly and accurately.

• Maintain consistent communication with students and ensure submission of required documents in a timely and accurate manner.

• Clarify FAFSA completion, borrower rights and responsibilities, loan acceptance or denial, scholarships, and alternative funding options.

• Manage a designated student caseload and meet operational objectives.

• Offer daily support and subject-matter expertise in the absence of the FA Manager.

• Collaborate with campus and University Administration teams.

• Address escalated concerns from students and parents, and de-escalate difficult interactions.

• Ensure adherence to relevant state and federal regulations, university policies, and professional standards.

• Perform additional duties as assigned.

⛳️ Requirements

• A bachelor’s degree from an accredited college or university is preferred; however, experienced candidates may be considered without a degree if they possess over 10 years of financial aid experience along with a combination of experience and education equivalent to a bachelor’s degree.

• A minimum of 3–5 years of customer service experience is required.

• A minimum of 3–5 years of financial aid experience is required.

• Candidate must not be in default on a federal student loan or owe repayment of a federal grant.

• Must agree to audio and video recording of student financial aid appointments for training and quality assurance purposes.

• Exhibit the highest level of integrity, professional ethics, and confidentiality.

• Possess strong customer service skills with a focus on student success.

• Excellent verbal and written communication skills are essential.

• Above-average computer skills are necessary.

• Multi-tasking and time management capabilities; ability to adapt to a dynamic, fast-paced environment.

• Ability to work independently in a remote setting.

• Willingness to work alternate hours, including nights and weekends as needed, to support students across various time zones.

🏝️ Benefits

• Support for professional growth.

• An inclusive work environment.

• A culture focused on teamwork and collegiality.

• Arrangement for remote work.