Senior Field Service Technician

This is a fully remote position, open to applicants in Connecticut, +1 more state.

📋 Description

• Provide support for the Oshkosh S-Series front discharge mixer product.

• Conduct diagnostics and repairs at customer locations across the United States.

• Ensure timely and proper repairs to minimize future complications.

• Responsible for visiting customer sites within the designated territory.

• Deliver in-service operations and maintenance training to customers regarding equipment usage.

• Oversee customer product readiness within the assigned area.

• Facilitate product orientation sessions at customer sites.

• Aid dealer service technicians in diagnosing and resolving issues.

• Follow up on repairs performed on customer equipment.

• Address customer concerns and devise optimal solutions.

• Lead and mentor fellow Field Service Technicians as necessary.

⛳️ Requirements

• High School Diploma or GED is required.

• At least five (5) years of relevant experience in machine assembly, light fabrication, or equivalent contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates capability to perform the essential functions of the position.

• A valid driver’s license must be maintained at all times.

• Capability to obtain a DOT card.

• Strong mechanical and technical abilities.

• Proven strengths in customer relationship management and communication.

• Willingness to travel up to 80%, including overnight travel up to 20%.

🏝️ Benefits

• Competitive total rewards package.

• People-first culture.

• Opportunities for supporting team member growth and success.