Senior Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and alleviate challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting in certified zones.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers when necessary for team members and customers.

• Compile material lists for service tasks and ensure that all materials, parts, and equipment adhere to quality standards and are readily available.

• Anticipate possible equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and sustaining positive relationships.

• Discover potential new sales opportunities while addressing customer requirements and communicate them internally.

• Identify avenues for product and quality enhancements.

• Provide management with recommendations for operational and customer service improvements.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with more than 6 years of experience in servicing critical power equipment OR a High School Diploma/GED and equivalent work and/or military experience (over 8 years) in servicing critical power equipment.

• High-level ability to communicate and interact (both written and verbal) with varying organizational levels.

• Demonstrated ability to collaborate effectively with others.

• Proficient in Microsoft Office applications at an advanced level.

• Moderate proficiency in Project Management utilizing MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test outcomes.

• Strong organizational skills and ability to meet deadlines for administrative tasks.

• Operates with a sense of urgency and accountability until tasks are completed!

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Health, Life & Disability options with a choice between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (featuring a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified limits.

• Short-Term Disability – up to 26 weeks – company-funded.

• Long-Term Disability – 60% of salary – company-funded, with an option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – entirely employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation benefits based on years of service for hourly and non-exempt positions.