Senior Field Service Engineer – Metro Detroit

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Install, maintain, repair, and upgrade intricate diagnostic instruments and automation systems.

• Execute advanced troubleshooting for hardware, software, and system-level challenges.

• Act as a technical escalation point for critical customer concerns and complex service scenarios.

• Foster and sustain strong customer relationships through proactive communication and expert technical support.

• Ensure that all service activities adhere to Abbott's quality systems, regulatory standards, and laboratory safety protocols.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant experience is mandatory.

• At least 5 years of experience in the role of a Field Service Engineer.

• Willingness to travel locally up to 95% and long-distance up to 25%.

• Possession of a valid driver’s license.

• Preferred: Bachelor's degree in biomedical engineering, Electrical Engineering, Mechanical Engineering, or Medical Technology.

• Experience with laboratory instrumentation and automation support in a clinical or diagnostic setting.

🏝️ Benefits

• Employees may qualify for complimentary medical coverage in our Health Investment Plan (HIP) PPO medical plan in the upcoming calendar year.

• A robust retirement savings plan with significant employer contributions.

• Tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit - an accessible and convenient route to obtaining a bachelor’s degree.

• A company recognized globally as a great workplace and honored by Fortune as one of the most admired companies.

• A workplace acknowledged as one of the best large companies to work for, as well as a top employer for diversity, working mothers, female executives, and scientists.