Senior Field Service Technician

This is a fully remote position, open to applicants in Utah.

📋 Description

• Carry out service operations following work instructions while adhering to ABB's quality and safety standards.

• Provide exceptional customer service and perform tasks according to customer requests and expectations.

• Foster customer loyalty by clearly communicating timelines and expectations for service work.

• Spot opportunities for operational enhancements and work to remove obstacles.

• Conduct field service activities, including diagnosing technical issues and performing on-site troubleshooting in certified areas.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as a trainer for team members and customers when required.

• Compile material lists for service engagements and ensure all materials, parts, and equipment meet quality criteria and are readily available.

• Proactively recognize potential equipment failures and propose corrective measures.

• Enhance customer satisfaction by establishing and nurturing positive relationships.

• Detect possible new sales opportunities while addressing customer needs and relay this information internally.

• Identify areas for product and quality enhancements.

• Offer management recommendations for improving operations and customer service.

• Adhere to safety protocols and maintain safe working and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, or an Associate's Degree in electrical technology with over 6 years of experience, or a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• High-level proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong collaborative skills.

• Advanced proficiency in Microsoft Office applications.

• Moderate capability in Project Management using MS Project or Excel.

• Proficient in drafting test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative responsibilities.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability insurance.

• Choice between two medical plan options: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – company-paid.

• Long Term Disability providing 60% of pay – company-paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Retirement Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation entitlement based on years of service for hourly and non-exempt positions.