Senior Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with customers on-site to discover opportunities for operational enhancements and address pain points.

• Conduct field service activities, which include diagnosing technical issues and performing on-site troubleshooting in certified areas.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Serve as trainers when necessary for team members and customers.

• Compile material lists for service tasks and ensure that all materials, parts, and equipment adhere to quality standards and are readily available.

• Anticipate potential equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and maintaining positive relationships.

• Recognize potential new sales opportunities while addressing customer needs and communicate these internally.

• Discover opportunities for product and quality enhancements.

• Provide management with recommendations for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report any unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with more than 6 years of experience in servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• High-level proficiency in interacting and conveying (both written and verbal) information to various levels within the organization.

• Excellent collaboration skills.

• Advanced proficiency in using Microsoft Office products.

• Moderate capability in Project Management utilizing MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test results.

• Strong organizational skills and the ability to meet deadlines for administrative tasks.

• Works with a sense of urgency and accountability until tasks are completed!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) known as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to specified maximums.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• Retirement 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• Time off: ABB provides 11 paid holidays.

• Vacation is allotted based on years of service for hourly and non-exempt positions.