Senior Field Service Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and alleviate challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and performing on-site troubleshooting within authorized areas.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers when required, for both team members and clients.

• Compile material lists for service tasks and ensure that all materials, parts, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and sustaining positive relationships.

• Spot potential new sales opportunities while addressing client needs and communicate these internally.

• Recognize opportunities for product and quality enhancements.

• Offer recommendations to management aimed at improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience in servicing critical power equipment OR an Associate’s Degree in electrical technology with 6+ years of experience in servicing critical power equipment OR a High School Diploma/GED and equivalent work and/or military experience (8+ years) servicing critical power equipment.

• Advanced skills in interacting and conveying (written and verbal) information across various levels within the organization.

• Strong collaborative skills.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate capability in Project Management using MS Project or Excel.

• Advanced proficiency in writing test plans and reports that detail test results.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Demonstrates a sense of urgency and ownership, ensuring completion of tasks.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: A PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit.

• Company-funded life insurance (2X base pay).

• Company-funded AD&D (1X base pay).

• Voluntary life and AD&D – fully funded by employee up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability – 60% of pay – company-funded, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully funded by employee (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB grants 11 paid holidays.

• Vacation is allocated based on years of service for hourly and non-exempt positions.