Senior Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Carry out service tasks according to work directives while adhering to ABB's quality and safety standards.

• Provide excellent customer service and execute service work in line with customer orders and expectations.

• Ensure customer loyalty by effectively communicating timelines and expectations related to service work.

• Recognize opportunities for operational enhancements and address pain points.

• Conduct field service activities, including troubleshooting technical issues on-site.

• Perform installation, commissioning, maintenance, repairs, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification processes for Associate Field Service Technicians and Field Service Technicians.

• Guide technicians and oversee complex site operations.

• Create material lists for service tasks, ensuring all materials, parts, and equipment meet quality standards and are available.

• Proactively detect potential equipment failures and suggest corrective measures.

• Enhance customer satisfaction by fostering and maintaining positive relationships.

• Spot potential new sales opportunities while addressing customer needs and relay them internally.

• Identify areas for product and quality enhancements.

• Provide management with suggestions for improving operations and customer service.

• Adhere to safety protocols and maintain safe working and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 6 years of experience in the same field, OR a High School Diploma/GED combined with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced capability to interact and communicate (both written and verbal) effectively at various organizational levels.

• Demonstrates strong collaboration skills.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Highly organized with the ability to meet deadlines for administrative tasks.

• Works with a strong sense of urgency and ownership until tasks are completed.

• Candidates must possess work authorization allowing them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability insurance

• Two medical plan options (PPO or High Deductible Health Plan)

• Two dental plan options (Core and Core Plus)

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources

• Employee discount program

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

• 11 paid holidays

• Vacation provided based on years of service