Senior Field Service Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Perform service tasks in accordance with work instructions and following ABB’s quality and safety standards.

• Provide exceptional customer service and carry out service tasks based on customer orders and expectations.

• Maintain customer loyalty by clearly communicating the service work timeline and expectations.

• Conduct field service activities, including diagnosing technical problems and executing on-site troubleshooting within certified areas.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process for Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee complex site operations.

• Recognize potential new sales opportunities while addressing customer requirements and relay them internally.

• Spot opportunities for product and quality enhancements.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 4 years of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 6 years of experience, OR a High School Diploma/GED combined with at least 8 years of equivalent work and/or military experience in servicing critical power equipment.

• Proficient in effectively interacting and communicating (both written and verbal) with various levels within the organization.

• Strong collaborative skills to work well with others.

• Advanced proficiency in Microsoft Office applications.

• Moderate project management skills using MS Project or Excel.

• Expertise in drafting test plans and reports that detail test outcomes.

• Excellent organizational skills and the ability to meet deadlines for administrative responsibilities.

• Demonstrates urgency and ownership; committed to completing tasks!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Health, Life & Disability insurance

• Choice between two medical plan options: Copay Plan or High Deductible Plan

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D – 100% employee paid

• Short Term Disability – up to 26 weeks – Company paid

• Long Term Disability – 60% of pay – Company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources

• Employee discount program

• Retirement 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

• 11 paid holidays

• Vacation based on years of service