Senior Field Service Manager – Defense

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a vital member of the Defense & Offshore leadership team.

• Shape regional business strategies by leveraging field-performance insights, identifying risks, and exploring service-growth opportunities.

• Facilitate the comprehensive execution of intricate installation and commissioning (I&C) projects, warranty claims, and site interventions.

• Connect field operations with program management, regional leadership, and digital/IT teams.

• Coordinate maintenance strategies with internal priorities, project timelines, contractual obligations, and resource availability.

• Overcome site-access and logistical challenges.

• Ensure alignment of field operations with contractual responsibilities and commercial milestones to enhance customer satisfaction and project profitability.

• Implement safety protocols for offshore and maritime settings while ensuring adherence to EHS and site-specific regulations.

• Oversee field service engineering staff, ensuring they are certified, equipped, and trained for offshore and restricted defense environments.

• Direct the Sales & Operations Planning (S&OP) process for the Field Service team.

• Balance urgent dispatch requirements with long-term I&C schedules to optimize billable utilization.

• Collaborate with ITO and Sales teams to spearhead tendering for I&C proposals.

• Assess and price technical scope, logistics, and resource needs to safeguard margins.

• Act as the ServiceMax subject matter expert and advocate.

• Maintain precise installed-base asset data, manage case lifecycles, and enhance dispatch workflows.

• Foster customer loyalty, operational profitability, and a sustainable service strategy.

⛳️ Requirements

• Over 12 years of service management experience in the Defense, Offshore, or Maritime sectors.

• More than 6 years of proven experience leading teams of 50+ in remote or high-pressure settings.

• At least 6 years of experience serving as a key leader within a matrixed organization across Service, Sales, Finance, and Legal.

• Over 3 years of demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-oriented environment.

• More than 6 years of knowledge regarding marine systems, industrial power distribution, and/or electric propulsion architecture.

• At least 3 years of experience in heavily regulated environments such as naval defense, offshore oil & gas, or heavy industrial sectors.

• Capacity to synthesize intricate project schedules and resource data into a coherent capacity plan.

• Proven collaboration with Sales/ITO teams to create service proposals, including technical scoping, risk assessment, and resource planning.

• Strong proficiency in ServiceMax or similar Field Service Management (FSM) tools.

• Demonstrated experience managing Installed Base (IB) data integrity.

• In-depth understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.

• Ability to navigate complex customer hierarchies and technical requirements within the defense/government contracting realm.

• Capability to obtain and maintain necessary security clearances for sensitive Defense projects.

• Prior experience in people management, including direct reports, performance evaluations, hiring, and conflict resolution.

• Proven history of leading field service engineers, projects, or cross-functional technical initiatives with accountability for safety, schedule, quality, and cost.

• Experience with LEAN principles, daily management systems, and continuous improvement methodologies.

• Must possess legal authorization to work in the United States.

• Successful completion of a drug screening, if applicable.

• Candidates on the shortlist will undergo enhanced security checks for client critical infrastructure.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings plan with company matching contributions and retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Professional development opportunities.

• Relocation assistance is not provided.