Senior Field Service Manager – Defense

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a vital member of the Defense & Offshore leadership team.

• Shape regional business strategy through insights from field performance, risk identification, and opportunities for service growth.

• Facilitate comprehensive field service execution for intricate Installation & Commissioning projects, warranty claims, and site interventions.

• Coordinate activities among field operations, program management, regional leadership, and digital/IT teams.

• Align maintenance strategies and field operations with project timelines, contractual obligations, resource availability, and commercial targets.

• Address site-access and logistical challenges while ensuring customer satisfaction and project profitability.

• Uphold EHS and specific safety protocols for offshore and maritime settings.

• Oversee the field service engineering team to ensure readiness in certification, equipment, and training.

• Lead the S&OP process for the Field Service team, ensuring synchronization of resource availability with the sales pipeline.

• Balance urgent dispatch requirements with long-term I&C schedules to enhance billable utilization.

• Collaborate with ITO and Sales teams on I&C proposal submissions.

• Guarantee that technical scopes, logistics, and resource needs are accurately documented and priced to safeguard margins.

• Act as the primary subject matter expert and advocate for ServiceMax.

• Maintain precise data on installed-base assets, manage case lifecycles, and optimize dispatch workflows.

• Propel FSE utilization, operational profitability, customer loyalty, and long-term service strategy.

⛳️ Requirements

• 12+ years of experience in service management within the Defense, Offshore, or Maritime sectors.

• 6+ years of experience leading teams of over 50 in remote or high-pressure environments.

• 6+ years of experience as a key leader in a matrixed organization across Service, Sales, Finance, and Legal.

• 3+ years of experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-focused environment.

• 6+ years of knowledge about marine systems, industrial power distribution, and/or electric propulsion architecture.

• 3+ years of experience in highly regulated environments such as naval defense, offshore oil & gas, or heavy industrial sectors.

• Capability to synthesize complex project schedules and resource data into a clear capacity plan.

• Proven collaboration with Sales/ITO teams on service proposals, including technical scoping, risk evaluation, and resource planning.

• Strong proficiency in ServiceMax or comparable Field Service Management tools.

• Demonstrated experience in managing Installed Base data integrity.

• In-depth understanding of remote/offshore site logistics, travel, safety certifications, and site access protocols.

• Ability to navigate complex customer hierarchies and technical requirements in defense/government contracting.

• Capacity to obtain and maintain necessary security clearances for sensitive Defense projects.

• Prior experience in people management, including direct reports, performance evaluations, hiring processes, and conflict resolution.

• Proven success in leading field service engineers, projects, or cross-functional technical initiatives with accountability for safety, schedule, quality, and cost.

• Experience with LEAN principles, daily management systems, and continuous improvement methodologies.

• Legally authorized to work in the United States.

• Successful completion of a drug screening, as applicable.

• Willingness and ability to undergo enhanced security checks for client-critical infrastructure work.

🏝️ Benefits

• Discretionary annual bonus.

• Medical, dental, vision, and prescription drug coverage.

• Health Coach from GE Vernova, including a 24/7 nurse-based resource.

• Employee Assistance Program offering 24/7 confidential assessment, counseling, and referral services.

• GE Vernova Retirement Savings Plan.

• Tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions.

• Fidelity resources and financial planning consultants.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.

• Opportunities for professional development.

• Relocation assistance not provided.