Senior Field Sales Operations Manager

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Collaborate with AMER leadership to formulate the field strategy for the region and ensure alignment with our global team.

• Design, document, and continuously enhance comprehensive sales processes — from lead handoff to closure — in line with Sprinklr's enterprise SaaS model.

• Lead the preparation and reporting cycles for weekly, monthly, and quarterly business reviews (QBR).

• Work together with our Analytics team to elevate our dashboards and/or create your own dashboards in PowerBI or Salesforce to highlight actionable insights on pipeline, ARR, churn, win rates, and quota achievement.

• Monitor and evaluate essential SaaS metrics: ARR, NARR, churn, and more.

• Manage and oversee the sales technology stack, including Salesforce CRM, Outreach, Clari, Gong, and other RevOps tools.

⛳️ Requirements

• Over 6 years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B SaaS environment.

• Proven expertise with Salesforce CRM (admin-level experience is highly preferred).

• Demonstrated capability to create executive-level reports and dashboards; proficiency in Tableau, Looker, or comparable BI tools.

• Strong analytical mindset with experience in quota setting, territory planning, and funnel analysis.

• Exceptional project management abilities with the capacity to handle multiple priorities in a dynamic environment.

• Excellent verbal and written communication skills; confident in presenting to senior leadership.

🏝️ Benefits

• Health insurance

• 401(k) plan with 100% vested company contributions

• Flexible paid time off

• Holidays

• Generous caregiver and parental leaves

• Life and disability insurance

• Medical, dental, vision, and prescription drug coverage