Senior Field Engineer – ECH SME

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Execute system configuration for designated Emergency Call Handling solutions, encompassing hybrid cloud and SaaS applications.

• Conduct site verification testing prior to transitioning sites into production.

• Set up and troubleshoot connectivity between local site infrastructure and cloud-hosted application environments.

• Assist customers and channel partners during the production deployment phase.

• Document modifications to solutions, including configurations of cloud tenants and API integrations.

• Ensure that installation and quality issues are addressed in a timely manner.

• Engage in the development and approval of Methods of Procedure for cloud migrations and system upgrades.

• Take part in pre-contract oral presentations and customer negotiations as necessary.

• Maintain expertise in emerging cloud-native public safety technologies.

• Report directly to the ECH Field Engineer Manager.

• Take responsibility for on-site configuration, testing, cutover, and post-cut support for both on-premise and cloud-hosted ECH solutions.

⛳️ Requirements

• High School diploma, Associate's degree, or Bachelor's degree in Computer Science, Engineering, IT, or a related field.

• A minimum of 5 years of experience in an Engineering or Technical setting.

• At least 3 years of experience with the deployment or integration of complex IP products and systems.

• CompTIA Network+ and Security+ certifications.

• Experience in troubleshooting cloud-based applications, including connectivity issues, latency analysis, and identity management (SSO/Active Directory).

• Familiarity with server virtualization, database servers, server and workstation operating systems, Linux, network switches, firewalls, and routers.

• Knowledge of telephony systems related to analog lines and PRI, including troubleshooting and physical configuration/termination.

• Understanding of ACD call routing and provisioning processes.

• Familiarity with SIP interfaces and call flow ladders for troubleshooting and SBC provisioning.

• Basic knowledge of Active Directory concerning account segregation and role assignments.

• Ability to work independently and effectively manage time according to objectives and goals.

• Must possess or be eligible for a U.S. passport for international travel up to 75% of the time.

• Legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available.

• Previous experience in the deployment and integration of Public Safety Applications, as well as operations and administration, is preferred.

• Relevant cloud certifications are an advantage.

• Ideally, candidates should be familiar with virtual machine deployments and hosted systems, such as ESXi/KVM RedHat.

• Ideally, candidates should also have familiarity with Cisco switch configurations.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.