Senior Field Application Scientist, AMR

This is a fully remote position, open to applicants in California.

📋 Description

• Acquire expertise in protocols, applications, and troubleshooting for all QSI products.

• Comprehend proteomic applications and how QSI products and solutions can fulfill market demands.

• Communicate technical specifications of QSI’s product range and applications effectively.

• Engage in and lead technical discussions during pre-sales meetings with clients.

• Organize seminars and deliver technical presentations to clients.

• Recognize customer requirements and/or challenges, and determine how to offer solutions using QSI’s instruments, reagents, kits, and applications.

• Develop experimental plans for customers during product assessments and manage their expectations regarding evaluation results.

• Oversee both onsite and remote onboarding of QSI products and software.

• Provide onsite training for QSI instruments, software, and reagent product workflows.

• Enhance instrument utilization within the existing customer base through collaboration with sales and detailed project planning.

• Handle Technical Support inquiries via CRM (SFDC) – including email, phone, and site visits.

• Assess when instrument repairs are necessary and initiate the repair process.

• Diagnose issues related to instruments, software, kits, or applications and escalate them through the relevant internal channels as needed.

• Participate in trade shows, promote customer advocacy, and contribute ideas for application notes and other technical materials.

• Advocate for product positioning and messaging in all client interactions.

• Champion customer-requested applications to Market Development and/or Product Management for further evaluation.

⛳️ Requirements

• Bachelor's degree in life sciences, biology, or a related field is required.

• A Master's or PhD is preferred but not mandatory if the candidate has over 5 years of laboratory experience.

• Previous experience in a similar technical support role is required, or a combination of laboratory experience with a technical support aspect.

• Must possess experience in proteomics, protein biology, or mass spectrometry.

• Theoretical or technical knowledge in one or more of the following areas: Cell Biology, Biochemistry, NGS.

• Exceptional written and verbal communication skills are essential.

• Must be proactive and take initiative.

🏝️ Benefits

• Discretionary bonus program available.

• Equity included as part of the compensation package.