Senior Family Support Educator

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Deliver specialized field-based patient education and support throughout the Rett treatment journey.

• Act as a primary contact for Rett families’ clinical education inquiries regarding disease state and product knowledge.

• Provide education to patients, caregivers, and care team members through face-to-face meetings, phone calls, and virtual communications.

• Assess the specific needs of patients and caregivers, offering suitable education and resources throughout the patient journey.

• Support the designated territory while collaborating with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal teams.

• Share insights on disease state, product information, therapy management, and Acadia Customer Support Program with internal stakeholders.

• Assist in the creation of tools and resources to address educational gaps and strategies for therapy management.

• Facilitate, lead, and present caregiver speaker programs as necessary.

• Participate in community events within the assigned territory.

• Provide reactive in-service education to physician offices regarding the educator role and available patient-support resources.

• Recognize opportunities for leadership, training, mentorship, and professional development.

• Ensure compliance with laws, regulations, policies, and Acadia values in all internal and external activities.

⛳️ Requirements

• Bachelor’s degree, preferably with a focus on life sciences; RN, MSN, MBA is advantageous.

• A minimum of 8 years of relevant experience in healthcare or pharmaceuticals for the Senior Family Support Educator role, including at least 5 years in patient support or education.

• Clinical backgrounds in nursing, social work, patient advocacy, or experience in a specialty area may be regarded as equivalent to industry experience.

• A combination of relevant education and applicable work experience may be considered.

• Expertise in Rare Diseases, Product Launch, Advocacy, Medicaid, and Medicare is strongly preferred.

• Strong knowledge and understanding of the field environment in the healthcare industry.

• Proven history of successful collaboration across different functions.

• Demonstrated ability to lead without direct authority.

• Experience with provider offices, patient assistance programs, or similar pharmaceutical support initiatives is strongly preferred.

• Patient-centric approach with emotional intelligence and empathy.

• Strong empathetic listening skills.

• Outstanding organizational and time management abilities.

• Knowledge of HIPAA regulations concerning patient privacy.

• Excellent written and verbal communication and presentation capabilities.

• Proficient in computer skills, including Microsoft Office applications: Outlook, Excel, Word, and PowerPoint.

• Ability to manage expenses within assigned budgets.

• Capacity to learn quickly, work autonomously and flexibly, and adapt to changing circumstances.

• Willingness to travel up to 70%, depending on the territory.

• Capability to fulfill additional local, state, and federal vaccination requirements for in-person field activities and events.

🏝️ Benefits

• Competitive base salary, bonus, new hire, and ongoing equity packages.

• Medical, dental, and vision insurance coverage.

• Employer-funded life, disability, business travel, and Employee Assistance Program (EAP) benefits.

• 401(k) plan with a fully vested company match of 1:1 up to 5%.

• Employee Stock Purchase Plan with a 2-year purchase price lock-in.

• More than 15 vacation days.

• 13 to 15 paid holidays, including office closure between December 24th and January 1st.

• 10 days of paid sick leave.

• Paid parental leave benefits.

• Tuition assistance programs.

• Discretionary bonuses and equity awards.