Senior Experience Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate, enhance, and oversee strategic customer partnerships.

• Develop and present compelling proposals and presentations tailored to meet the unique requirements of clients or prospects.

• Collaborate with customers to pinpoint and align programs, agency, or mission objectives aimed at elevating CX outcomes.

• Create and conduct strategic program reviews to incorporate CX expertise and foster connections with the agency’s executive stakeholders.

• Recognize and establish opportunities for customer engagement and appreciation.

• Propel organic growth by utilizing the existing customer base and relationships.

• Partner with clients to generate interest in Granicus services and solutions.

• Work closely with Granicus leadership to influence the development of new services based on customer feedback and insights.

• Act as the customer advocate, conveying their needs and concerns back to the company to enhance our solutions and processes.

• Represent Granicus at speaking engagements, panel discussions, and other internal or external events.

⛳️ Requirements

• 2-3 years of experience in digital services, overseeing a portfolio of projects, including delivery, quality assurance, and program growth.

• Familiarity with human-centered design best practices and methodologies.

• Capacity to act as a trusted, strategic advisor to senior professionals.

• Proven commercial acumen and a successful history of managing customer or project P&L.

• A strong commitment to public service, citizen engagement, service transformation, and communication.

• Excellent interpersonal skills for building relationships internally and externally at all organizational levels.

• Self-driven, adaptable problem solver who can handle routine tasks while also adjusting rapidly as needed.

• Dedication to promoting diversity of thought and valuing different perspectives.

🏝️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.

• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.

• Work From Home Reimbursement – Support a productive home office environment.

• Multiple Health Plan Options – Including a 100% employer-paid plan.

• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.

• Fitness Reimbursement Program – Stay active, your way.

• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

• Paid Parental Leave – For both birthing and non-birthing parents.

• Traditional & Roth 401(k) – With a generous company match.

• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

• Online Learning Platforms – Fuel your professional development.

• Competitive Salary & Bonuses – Your contributions are valued and rewarded.