Experience Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of up to 30 mid-tier clients with low to moderate complexity, managing accounts valued at up to $1.5M in Annual Recurring Revenue (ARR).

• Engage in pre-sales discovery sessions and assist in the design of solutions and the development of proposals.

• Direct the planning of implementations and coordinate onboarding processes to ensure they align with client objectives.

• Perform semi-customized program reviews and offer strategic insights and recommendations.

• Recognize upsell and cross-sell opportunities while collaborating with sales and product teams.

• Act as the primary liaison throughout the client lifecycle.

• Keep accurate documentation of client interactions, key milestones, and engagement metrics.

• Work alongside internal teams to guarantee timely delivery and ensure client satisfaction.

⛳️ Requirements

• Bachelor’s degree in Business, Public Administration, Communications, or a related discipline.

• 2–4 years of experience in consulting, customer success, or account management.

• Preferred experience with SaaS platforms and digital tools.

• Understanding of customer success principles and SaaS business models.

• Familiarity with digital transformation initiatives in the public sector.

• Knowledge of project management and best practices for implementation.

• Strong analytical and communication abilities.

• Proficiency in CRM software (e.g., Salesforce), Microsoft Office, and collaboration platforms.

🏝️ Benefits

• Competitive salary.

• Remote work options.

• Employee Resource Groups to promote diverse perspectives.

• Opportunities for professional development.