Senior Executive Assistant

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee the executive calendar, emails, and daily administrative tasks

• Ensure all assigned responsibilities are fulfilled without the need for repeated reminders

• Deliver daily updates regarding task completion and status

• Transform ideas, discussions, and priorities into organized plans, checklists, and timelines

• Take ownership of projects from concept through to execution and completion

• Develop and sustain scalable operational systems and documentation

• Review contracts for precision and guarantee proper uploads with a 24–48 hour turnaround SLA

• Manage transaction coordination utilizing SkySlope

• Assist with CRM workflows through BoldTrail

• Maintain documentation and audit trails ready for compliance

• Aid agents with technical troubleshooting and system support

• Contribute to onboarding documentation and training resources

• Keep structured onboarding and operational checklists current and updated

• Ensure seamless transitions between processes and team members

• Provide clear and organized updates on ongoing tasks and projects

• Prepare materials for weekly coaching calls and summaries of agent performance

• Track agent metrics and support monthly performance reporting

• Proactively escalate issues when obstacles arise

• Identify and highlight promising leads for follow-up

• Conduct initial outreach as necessary (non-closing role)

• Ensure that leads are promptly routed to leadership for follow-up

• Manage updates on social media and posts recognizing agents

• Support retention initiatives through communication and engagement strategies

⛳️ Requirements

• 5+ years of experience as an Executive Assistant, Operations Coordinator, or in a similar capacity

• Fluent in English (strong comprehension is essential — beyond just conversational fluency)

• Experience with CRMs or transaction systems (BoldTrail, SkySlope, or similar)

• Demonstrated capability to work independently with minimal oversight

• Strong organizational skills and project management abilities

• Exceptional attention to detail and reliable follow-through

• Comfortable operating in fast-paced and dynamic environments

• Strong written and verbal communication skills

• Ability to work across US time zones (Central Time alignment preferred)

🏝️ Benefits

• Competitive salary and performance-based incentives

• Opportunities for professional development and growth

• Flexible work schedule and remote work options

• Inclusive company culture that values diversity and collaboration