Senior Enterprise Customer Success Manager – Utility

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Oversee an established Enterprise customer account in The Netherlands, fully managing product rollout, relationships with executive stakeholders, and account growth.

• Collaborate with the Strategic Account Director and Solution Engineers to enhance your account.

• Develop, maintain, and strengthen trusted partnerships at the C-suite and director levels to ensure long-term strategic alignment between the customer and gridX.

• Use data-driven customer health scoring matrices (monitoring API usage, feature consumption, and infrastructure performance) to proactively identify, escalate, and reduce high-risk churn situations.

• Recognize and assess portfolio expansion opportunities (such as retrofits, flex optimization, and time-of-use campaigns) within existing accounts to maximize Customer Lifetime Value.

• Ensure operational excellence, leading to scalable rollout success for your customer by utilizing product capabilities as well as gridX’s best practices and experiences.

• Evaluate success through metrics such as Net Expansion Rate, Revenue, and Customer Health.

⛳️ Requirements

• Enterprise Utility Experience: Significant experience in strategic, enterprise client-facing positions (like Senior Enterprise CSM, Senior Account Executive, Key Account Management, or Senior Consultant) with extensive knowledge of traditional energy sectors undergoing digital transformation. Experience in the utility sector is essential.

• Executive-Level Influence: Ability to confidently navigate, engage, and influence senior business partners and corporate stakeholders at the management and C-suite levels.

• Value Communication & Storytelling: Outstanding communication skills with a talent for technical storytelling; capable of translating complex software solutions into clear, ROI-focused business cases for executive buyers.

• Framework Account Governance: Strong business perspective focused on developing long-term relationships, customer retention, and strategic expansion within existing enterprise framework agreements, rather than typical greenfield hunting.

• Cross-Functional Teamwork: Excel in a "team of teams" environment, collaborating closely with internal technical experts, commercial teams, the strategy department, and the product team to ensure alignment between customer success and product capabilities.

• Data-Driven Proactivity: Self-starter; proficient in using data, customer health metrics, and strategic lifecycle planning to maintain account stability and discover portfolio growth opportunities.

• Enterprise Hub Presence: Willingness to travel approximately once a month to the Netherlands for in-person engagement at our enterprise clients' corporate hubs to cultivate deep, multi-threaded relationships.

• Bilingual Capability: Fully fluent in English; proficiency in Dutch and/or German is a significant advantage.

🏝️ Benefits

• Flexible & mobile working: Remote work for up to 70 days from anywhere in the EU.

• Vacation: 30 vacation days plus 0.5 days of special leave for both December 24th and 31st.

• Health & Sports: 30 Euro allowance for Urban Sports Club or E-Gym Wellpass, along with offerings for company health management & (Mental) Health Care.

• Personal development: Cross-functional coaching, access to e-learning platforms, and an annual development budget of 1,500 euros per employee.

• Employee discounts: Access to gridX Corporate Benefits.

• Stay fit and contribute to environmental sustainability with our JobRad offer.

• Receive a fair monthly contribution to your company pension plan.

• City travel subsidy: 30 Euros monthly allowance for your monthly/annual travel ticket.

• Modern workplace located in the heart of Aachen and Munich with IT equipment of your choice.

• Relocation Support: Assistance with your relocation to Germany.

• Experience the gridX culture through regular team events, and receive an additional 100 Euros per employee for your departmental event.

• On your birthday, we will donate 20 Euros to a charity of your choice.

• Sabbatical option: Take a break from your regular work routine to pursue personal projects, travel, or further education.