Senior Enrollment/Billing Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of intricate client accounts.

• Execute collections processes and procedures.

• Investigate and address billing or payment inquiries within set turnaround times; escalate issues as necessary.

• Reconcile accounts receivable with third-party administrators, brokers, and clients.

• Organize conference calls or meetings with both internal and external stakeholders.

• Investigate member eligibility and rate discrepancies.

• Analyze client data utilizing reports and other resources.

• Manage group renewals, new business, terms, and modifications.

• Periodically reconcile accounts.

• Calculate and generate special charge bills.

• Monitor delinquency reports and liaise with TPA partners.

• Conduct peer audits to ensure quality and mitigate financial risks or exposures.

• Meet or exceed daily and quality performance goals.

• Track and assess customers’ financial performance using suitable tools.

• Resolve customer disputes and rate issues with matrix partners.

• Identify and implement process improvements alongside matrix organizations.

• Utilize accounting concepts effectively.

• Prepare monthly and ad hoc reports.

• Deliver internal and external customer service.

• Process, review, and comprehend inputs from various systems.

• Offer support for special projects.

• Carry out electronic invoicing.

• Apply financial payments to accounting systems.

• Perform filing and general administrative tasks.

• Provide cash-team support, including cash and census applications and mailings.

⛳️ Requirements

• A High School Diploma or equivalent experience is mandatory; a Bachelor’s degree is preferred.

• A minimum of 3 years of experience in a billing, accounting, or collections role.

• Proficiency in 10-key data entry.

• Strong expertise in Excel.

• Familiarity with Genasys, SAP, and PCRS systems is preferred, or a quick aptitude for learning new applications and systems.

• Knowledge of Microsoft applications.

• Ability to demonstrate effective problem-solving skills.

• Capability to manage time and prioritize tasks effectively.

• Ability to multitask and adjust priorities as necessary.

• Capacity to work independently and take initiative.

• Strong verbal and written communication skills along with organizational abilities.

• Exhibit leadership and motivational skills in a fast-paced environment.

• Excellent interpersonal skills.

• A home internet connection through cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speed when working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits starting from day one.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence available.