This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate implementations across Exchange Online, Teams, Teams Phone, Teams Rooms, SharePoint, OneDrive, Copilot, security, compliance, and platform integrations.

• Take charge of service health, provide technical leadership during major incidents, conduct root-cause analysis, ensure release readiness, enhance operational efficiency, and maintain dependable day-to-day service delivery.

• Execute sanctioned architecture, governance, security, compliance, lifecycle management, monitoring, testing, and documentation standards.

• Collaborate with support teams, Global Information Security, Legal, network, Facilities, telecommunications, vendors, and business stakeholders throughout the delivery process and service recovery.

• Guide Collaboration Engineers, enhance automation and support readiness, and suggest architectural or policy adjustments when operational evidence indicates a requirement.

• Report directly to the Senior Director of End User Services.

⛳️ Requirements

• A minimum of 8 years of experience in collaboration, messaging, voice, or Microsoft 365 engineering, including responsibility for complex global services and change management.

• A bachelor's degree in technology or a related field, or equivalent hands-on experience.

• Proficient knowledge in Exchange Online, Teams, Teams Phone, Teams Rooms, SharePoint, OneDrive, Copilot, PowerShell, identity, security, compliance, monitoring, and integrations.

• Proven track record in enhancing service reliability, user adoption, security, automation, documentation, and employee experience.

• Strong judgment in differentiating implementation decisions from architecture, legal, policy, security, and enterprise risk issues that require escalation.