Senior Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as a support lead overseeing a team of 2 or 3 support engineers.

• Offer assistance to business users as required.

• Provide support for tools such as Zoom, Asana, G Suite, Box, Lucidchart, Microsoft Teams, and SharePoint Online.

• Diagnose issues related to collaboration tools and technology platforms.

• Communicate updates and identify potential blockers or risks.

• Convert business requirements into practical and efficient solutions.

• Generate monthly or quarterly KPI and SLA reports.

• Oversee request tracking and ticketing workflows.

• Deliver L2 support for collaboration tools.

⛳️ Requirements

• Proficient in Microsoft SharePoint.

• Experience in Microsoft SharePoint App Development.

• Familiarity with various collaboration tools.

• Capability to manage 2 or 3 support engineers as a support lead.

• Ability to assist business users effectively.

• Strong diagnostic and troubleshooting abilities.

• Effective communication skills with business users.

• Eagerness to acquire skills for supporting sites on diverse technology platforms.

• Proficiency in proactively reporting updates and recognizing potential blockers or risks.

• Skill in understanding and translating business needs into practical and effective solutions.

• Competence in providing monthly or quarterly KPI and SLA reports.

• Solid grasp of request tracking and ticketing systems.

• Capability to deliver L2 support for collaboration tools.

🏝️ Benefits

• Employees have the option to work remotely.