Senior Engagement Manager, LATAM

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Independently define and oversee large, intricate initiatives involving multiple workstreams and a variety of stakeholders.

• Lead the complete sales process for both standard and tailored Professional Services & Training (PS&T) programs, integrating best practices for Centers of Excellence (CoEs) and migrations.

• Identify and seek upsell and cross-sell opportunities within current customers to achieve or surpass revenue objectives.

• Collaborate with Sales and GTM teams to prioritize regional PS&T targets in alignment with growth ambitions.

• Actively assess customer sentiment and implement corrective measures or escalate issues to ensure optimal satisfaction.

⛳️ Requirements

• 7-10 years of experience managing a Professional Services line of business.

• Over 10 years in senior customer-facing positions, blending influence and execution.

• In-depth knowledge of PS&T offerings, including partner funding programs from Microsoft, AWS, and Google.

• Strong familiarity with Databricks architecture, competitors, and the advantages of migration.

• Demonstrated success in overseeing large-scale program plans and service delivery.

• Willingness to travel up to 25-50% as necessary.

🏝️ Benefits

• At Databricks, we aim to offer extensive benefits and perks that cater to the needs of all our employees. For specific details on the benefits available in your region, click here.