Senior Engagement Manager, Frontier Engineering

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Act as the in-market leader for Frontier Engineering's New Zealand accounts, focusing on Data Transformation and Agentic Transformation.

• Take ownership of engagement outcomes from the initial conversation through scoping, contracting, delivery, and expansion.

• Collaborate with account teams to qualify opportunities and engage executive sponsors to pinpoint business challenges.

• Facilitate customer discovery and journey workshops, ensuring alignment on use-case priorities, target outcomes, and business cases.

• Partner on commercial strategies, including value-based pricing, proposals, SOWs, solution scoping, estimation, and deal approvals.

• Maintain forecasts and pipelines for bookings related to New Zealand accounts.

• Develop services roadmaps, identify opportunities for expansion, and collaborate with SI, GSI, and ISV partners.

• Oversee the sales-to-delivery handoff and lead engagement kickoffs.

• Manage technical implementation engagements through to go-live and close-out using WBS, RAID logs, and critical-path scheduling.

• Identify scope creep and negotiate protective Change Orders.

• Manage engagement financials, including revenue forecasting, budget burn-down, cost control, EAC accuracy, and margin protection.

• Act as the first escalation point and lead decision-making in high-pressure situations.

• Drive knowledge transfer, retrospectives, value readouts, customer references, and follow-on opportunities.

• Engage with C-level and VP stakeholders regarding services roadmaps and business outcomes.

• Convert technical blockers into actionable feedback for Product and Engineering teams.

• Contribute to delivery learnings, reusable assets, playbooks, AI-assisted workflows, Salesforce data, financial systems data, and delivery-resource utilization.

⛳️ Requirements

• Typically requires a minimum of 8 years of relevant experience with a Bachelor's degree, or 6 years with a Master's degree, or equivalent experience.

• Over 10 years in a Sales and Services Delivery role interfacing with executives on complex technical implementation projects.

• Demonstrated success in achieving quantitative targets, such as bookings, utilization, consumption, and delivery margin.

• Proven experience in leading discovery processes, shaping scope and value propositions, and closing services deals as part of a sales team.

• Hands-on expertise in project governance (WBS, RAID, critical path), change management, and project financials (EAC).

• Ability to command the attention of C-suite executives while maintaining technical credibility with engineering and data science teams.

• Direct experience in data platform modernization and the adoption of AI/ML or GenAI technologies.

• Proven capability to collaborate remotely across different locations with sales, pre-sales, and delivery teams.

• Ability to manage multiple accounts and projects simultaneously with a high level of autonomy.

• Established network within the New Zealand enterprise, government, or local SI and partner community (bonus).

• Experience with Big 5 or boutique strategy consulting firms (bonus).

• Technical advisory experience, such as a solution architect or technical account manager (bonus).

• Practical experience with Snowflake AI Data Cloud or cloud data platforms on AWS, Azure, or GCP (bonus).

• Experience in building a services practice or team presence in a new market (bonus).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to support work-life balance.

• Access to cutting-edge technologies and resources.