Senior Engagement Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Work alongside some of our most prominent clients to enhance the adoption and use of the LexisNexis Dynamic Decision Platform, achieving significant business results.

• Oversee the implementation of LexisNexis Risk Solutions, managing the complete lifecycle of client projects and engagements.

• Assist clients in optimizing their processes, enhancing operational efficiency, and bolstering fraud prevention and risk mitigation strategies through the effective application of identity, behavioral, and risk intelligence solutions.

• Create and oversee implementation projects while acting as the primary point of contact (POC) for client interactions, managing all delivery phases from initiation to go-live and ongoing optimization.

• Collaborate closely with Strategic Account Managers to discover opportunities for greater solution adoption and deeper integration of LexisNexis offerings within client operations.

• Lead Quarterly Business Reviews (QBRs) with executives, business owners, and operational stakeholders, utilizing your expertise as a trusted advisor to maintain a comprehensive understanding of customer priorities, objectives, and evolving business needs.

⛳️ Requirements

• A Bachelor's degree in the information technology sector or over 7 years of experience in the fraud industry.

• Willingness to travel up to 30% of the time.

• Ability to demonstrate and effectively employ active listening skills to comprehend client requirements.

• Expert-level consultative skills, capable of collaborating and exploring various options.

• Proficient in utilizing data quality concepts and tools to successfully resolve client issues, prioritizing client needs.

• Capability to clearly articulate fraud risks and mitigation strategies to both technical and non-technical stakeholders, often through comprehensive reports and presentations.

• Working and demonstrable proficiency in SQL.

• Expert-level ability in performance management to recruit, train, and inspire employees, while committing to their development.

• Knowledge of fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare sectors is preferred, including experience with fraud-related data, processes, or investigations.

• Expertise in project governance, client delivery, and managing complex implementation projects.

• Strong organizational and multitasking abilities to ensure seamless project execution, tracking KPIs, timelines, and resource allocation.

• Exceptional oral and written communication skills; must be adept at conveying technical concepts to both technical and non-technical audiences.

• Must be articulate in accordance with language requirements.

• Expert-level capability to deliver client presentations and performance analyses via phone and in-person to high-level clients and senior management.

• Demonstrable skills in PowerPoint and similar tools.

🏝️ Benefits

• Annual incentive bonus.

• Country-specific benefits.