Senior eDiscovery Application Support Engineer

This is a fully remote position, open to applicants in United States, +19 more states.

📋 Description

• Provide support for eDiscovery applications on both the frontend and backend.

• Assist with Relativity, NUIX, Reveal, CloudNine, and iPro software suites, including the triaging and routing of calls to the appropriate technicians when necessary.

• Help in maintaining and monitoring client environments.

• Acquire a thorough understanding of the software application catalog and its relevance to the customers' needs.

• Develop and revise documentation regarding internal processes and procedures.

• Engage with customers to keep them updated on incident progress and inform them of upcoming changes or scheduled outages.

• Record all work as service tickets in ConnectWise.

• Manage a daily schedule in ConnectWise, documenting all time and expenses.

⛳️ Requirements

• Extensive knowledge of various eDiscovery applications, including Relativity, CloudNine LAW/Explore, NUIX, iPro, RevealAI, Brainspace, and other pertinent applications.

• Strong comprehension of the diverse features and functionalities of each application.

• Solid understanding of the application requirements and the infrastructures that host these applications.

• Relevant training and certifications, as well as staying current with the software and hardware being supported.

• Responsible for overseeing the upgrade activities of eDiscovery applications.

• Familiarity with the EDRM Framework.

• Intermediate to advanced proficiency in Relativity, NUIX, and/or Reveal software platforms.

• Experience with ticket management, issue tracking, and change log management.

• Ability to work collaboratively within a team while also effectively managing independent tasks.

• Business acumen: specific understanding of the customer and how IT aligns with their business strategy and objectives.

• Thrive in a fast-paced environment and manage multiple projects/issues, even in high-pressure situations.

• Willingness to travel for client engagements up to 10% of the time.

🏝️ Benefits

• Remote-first work environment.

• High-value, low-cost BCBS health insurance plan.

• 401(k) with company matching contributions.

• Generous time off, including a full week in December.

• Paid parental leave for both primary and secondary caregivers.

• Wellness reimbursement program.

• And much more.