Senior eCommerce Account Manager – Omnichannel

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take full ownership of the P&L performance for e-commerce channels including Walmart.com, Target.com, and Costco.com across all Implus brands.

• Achieve revenue targets while broadening channel presence into additional e-commerce platforms and the Canadian market.

• Establish, maintain, and track fiscal-year account budgets, monitoring sell-in data against these budgets.

• Develop and implement omnichannel strategies, which encompass landing page optimization, rich media integration, product detail page improvements, and merchandising tactics.

• Negotiate customer contracts, vendor agreements, compliance manuals, promotional funding requests, and proposals for price increases.

• Negotiate sell-in opportunities for surplus or discontinued inventory.

• Collaborate with teams from Commercial Sales, Marketing, Creative, Customer Operations, Retail Activation, Sales Support, and IT.

• Work alongside Brand Teams on digital launch strategies, sell-in materials, digital assets, and product launch timelines.

• Assist in forecasting and demand planning by monitoring production lead times and estimated delivery schedules.

• Relay commercial sales outcomes and sell-in/sell-out data to stakeholders at the brand, category, and product levels.

• Utilize web analytics and reporting platforms to identify trends, assess campaign performance, and discover optimization opportunities.

• Analyze market conditions and competitive landscapes to formulate data-driven growth strategies.

• Conduct audits of retailer websites to ensure a precise and comprehensive Implus product catalog.

• Review and enforce the MAP policy at the account level.

• Coordinate promotions across online strategic accounts by utilizing the brand promotional calendar.

⛳️ Requirements

• 5–7 years of experience in digital commerce strategy with a proven history of managing major retail.com accounts.

• Direct, hands-on experience in managing e-commerce channels for at least one of Walmart.com, Target.com, or Costco.com; experience with multiple is preferred.

• Extensive working knowledge of retailer portals, including Walmart Retail Link, Target Partners Online, and Costco vendor portals.

• Ability to derive insights, monitor performance, and drive account-level decisions using retailer analytics platforms.

• Proven capability to take ownership of account-level revenue targets and create strategies to achieve or surpass them.

• Proficiency in web analytics platforms, digital marketing tools, and reporting dashboards.

• High level of proficiency with Microsoft Excel and Microsoft 365.

• Strong skills in forecasting, inventory management, and demand planning.

• Exceptional written and verbal communication skills with the ability to present data-driven insights to senior leadership.

• BA/BS in Digital Commerce, Marketing, Advertising, Business, or a related field, or equivalent professional experience.

• Attention to detail and ability to observe close-range details.

• Effective communication skills with co-workers, customers, and vendors.

• Capability to occasionally lift boxes weighing up to 25 lbs. throughout the office.

• Ability to work at a computer for long periods.

• Skill in managing deadlines and juggling multiple priorities simultaneously.

🏝️ Benefits

• Fully remote position.

• Occasional travel for account meetings and trade events.