Client Account Manager, Programmatic Media

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of the daily client delivery experience for a range of MediaPath agency and brand accounts.

• Serve as the liaison between clients and the technical delivery team.

• Manage routine communications with clients and agencies regarding active campaigns, reporting, launches, and delivery inquiries.

• Oversee account calendars, reporting timelines, status calls, unresolved issues, and internal follow-up.

• Address client inquiries and collaborate with the Programmatic Operations, Data, and Dashboard teams when technical insights are needed.

• Simplify technical campaign and data explanations into clear, concise, client-ready communications.

• Organize creative assets, tags, geographic requirements, timelines, and other launch dependencies.

• Guide clients through reporting and dashboard results while identifying possible issues.

• Proactively escalate delivery, relationship, and scope risks.

• Keep accurate account documentation and ensure that commitments are recorded and acted upon.

• Provide timely, clear client communication, prompt reporting, and regular deliverables, along with accurate technical-team triage and proactive risk assessment.

• Concentrate on client-facing delivery rather than sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.

⛳️ Requirements

• Minimum of 3 years of experience in digital media, advertising, agency account management, client success, or a similar field.

• Ideally, 4–6+ years of experience for independent client ownership.

• Outstanding written and verbal English skills.

• Demonstrated ability to lead agency or brand calls independently and professionally.

• Excellent project management, organizational, and follow-through capabilities.

• Capacity to handle multiple accounts, priorities, and recurring deadlines.

• Solid understanding of digital/programmatic media and campaign concepts.

• Good judgment in determining when to resolve an issue independently and when to escalate it.

• Proficient in Excel and Google Sheets.

• Experience with programmatic campaigns or DSP preferred.

• Previous agency-side or white-label/reseller experience is a plus.

• Familiarity with media reporting or ad-tech clients preferred.

• Knowledge of platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• Engaging company culture with team-building activities.