Senior Director/VP, Strategic Account Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and cultivate a high-achieving team of Strategic Account Managers.

• Develop and implement account strategies aimed at enhancing retention, growth, adoption, and long-term customer value.

• Enhance executive relationships with customers and establish Everbridge as a reliable resilience partner.

• Spot growth opportunities and work alongside Account Executives to broaden existing accounts.

• Create scalable playbooks, campaigns, and training programs to bolster solution-selling capabilities.

• Act as the executive sponsor for key accounts, facilitating renewals, negotiations, and strategic initiatives.

• Collaborate with Sales, Customer Success, Product, Marketing, and Professional Services to provide an outstanding customer experience.

• Oversee account, pipeline, territory, and forecast reviews; offer coaching and eliminate obstacles to success.

• Provide accurate forecasts and communicate performance metrics, risks, and opportunities to senior leadership.

• Maintain a thorough understanding of the market, Everbridge solutions, and competitive advantages.

• Meet or surpass retention, growth, and overall performance targets.

• Sustain a retention rate of 96% or higher, boost revenue, and enhance adoption of the Everbridge platform.

⛳️ Requirements

• Over 15 years of experience in enterprise software sales, account management, or related commercial roles.

• More than 10 years of successful leadership experience within a SaaS sales or account management environment.

• Demonstrated history of improving retention, expanding strategic accounts, and meeting revenue goals.

• Proven ability to recruit, coach, and maintain high-performing teams.

• Strong executive presence with the capacity to forge trusted relationships across complex organizations.

• Proficient in consultative selling, account planning, opportunity development, and negotiation skills.

• Excellent analytical, problem-solving, presentation, and communication abilities.

• Familiarity with Salesforce or a similar CRM platform.

• Proficiency in English.

• Willingness to travel approximately 30–40% of the time.

• Experience in critical communications, telecommunications, business continuity, disaster recovery, resilience, security, or related technologies is preferred.

• A bachelor's degree in business, finance, economics, marketing, communications, engineering, or a related discipline is preferred.

🏝️ Benefits

• Healthcare benefits.

• Dental benefits.

• Parental planning benefits.

• Mental health benefits.

• Disability income benefits.

• Life and AD&D insurance.

• 401(k) plan with matching contributions.

• Paid time off.

• Fitness reimbursements.

• Variable compensation may also be included.